Global IT Knowledge Management & Communications Intern (Colgate-Palmolive Co.)

I was responsible for the management of our internal IT knowledge database and knowledge-sharing programs. During this internship, I also completed Colgate’s internal IT Project Management training.

My work included:

  • working with Subject Matter Experts (SMEs) around the world to generate new and update existing knowledge base articles
  • writing a business process manual for the IT org
  • change communications campaigns for software updates and rollouts
  • new hire onboarding training
  • managing a global, virtual knowledge-sharing event across 100+ countries
  • providing staffing and performance analysis and recommendations to executive leadership