I was responsible for the management of our internal IT knowledge database and knowledge-sharing programs. During this internship, I also completed Colgate’s internal IT Project Management training.
My work included:
- working with Subject Matter Experts (SMEs) around the world to generate new and update existing knowledge base articles
- writing a business process manual for the IT org
- change communications campaigns for software updates and rollouts
- new hire onboarding training
- managing a global, virtual knowledge-sharing event across 100+ countries
- providing staffing and performance analysis and recommendations to executive leadership